RETURN AND REFUND POLICY
Kabe Smart allows for returns and exchanges if you’ve changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by Kabe Smart.
– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team by email : [email protected] with subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
You can get in touch with our Customer Service by email: [email protected] and include the following details in your enquiry:
– Order Number
– Name of the Item
– Reason for return
We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email : [email protected] with subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.
Please also include the following details in your form:
– Image of the Item/Parcel(s) received
– Name of Item
– Order Number
Please do not dispose of or throw away any of the items you’re writing in about! Kabe Smart may arrange to collect the product.
Our policy lasts 3 days from arrival date. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
You can only cancel your order within 24 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.